This policy explains how LaOnyx ("we", "us") handles personal information when you visit laonyx.com or place an order with us. By using the site, you agree to the practices described here.

Information we collect

Information you give us. When you place an order or contact us, we collect your name, email address, phone number (if you provide one), shipping address, the items you order, and anything you tell us in messages to customer service.

Payment information. Card payments are handled by Stripe. Your card details are entered into Stripe's secure form and go directly to Stripe. We never see or store your full card number.

Information collected automatically. When you browse the site, we and our service providers collect information such as your browser and device type, the pages you view, how you interact with them, the site or ad that referred you, and your approximate location (country) based on your IP address.

How we use your information

To process, ship and deliver your orders, and to send order confirmations and updates
To handle returns, exchanges and customer service requests
To show prices and shipping options for your country
To understand how the site is used and improve it
To measure and improve the performance of our advertising
To keep the site and our customers secure and prevent fraud

Analytics, advertising and session recording

We use the following services, which may set cookies or similar technologies on your device:

Google Analytics, to understand how visitors use the site. You can opt out with the Google Analytics opt-out add-on.
Google Ads, to measure purchases that come from our ads. You can manage ad personalization in Google Ad Settings.
Meta Pixel, to measure and improve our ads on Facebook and Instagram. You can manage this in your Meta ad preferences.
Microsoft Clarity. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps and session replay, to improve our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies. Text you type during checkout is masked and not recorded. For more information, see the Microsoft Privacy Statement. We do not use Clarity for visitors in the European Economic Area, the United Kingdom or Switzerland.

Cookies and local storage

Besides the services above, we use cookies and your browser's local storage to keep your shopping cart, remember your country and currency, and protect forms against misuse. You can clear or block cookies in your browser settings, but parts of the site, such as the cart and checkout, may not work properly without them.

How we share information

We share personal information only as needed to run our business:

With service providers that help us operate, including Stripe (payments), Amazon Web Services (data storage and order emails), Vercel (website hosting), and our shipping carriers
With the analytics and advertising partners listed above
When required by law, or to protect our rights, customers or others
As part of a sale, merger or transfer of our business

We do not sell your personal information for money. Some US state laws treat sharing data with advertising partners, such as through the Meta Pixel or Google Ads, as "selling" or "sharing". If you would like to opt out of that, contact us and we will help.

How long we keep information

We keep order records for as long as we need them to fulfill orders, handle returns, and meet our tax, accounting and legal obligations. Analytics and advertising data is kept according to the retention settings of each provider.

Your choices and rights

Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, or to opt out of certain uses. To make a request, email support@laonyx.com. We will respond within the time required by applicable law.

Children

Our site is not directed to children under 13, and we do not knowingly collect personal information from them.

Security

We use reasonable safeguards to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page.

Contact us

Questions about this policy or your information? Email support@laonyx.com or call +1 425 448 6100 (Monday - Friday, 9am - 6pm EST).

Privacy Policy